- Payment Methods
Visa, Mastercard and American Express (credit/debit cards and prepaid cards – via Stripe)
Worldwide See the list here
Buy now, pay later: Afterpay/Affirm/Klarna (via Stripe)
Note: All of your online transactions must be associated with a billing address. Make sure that the billing address mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other credit card issuer) or that associated with your prepaid card.
*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use this form of payment.
Please check further information about the Buy Now Pay Later transaction here.
- Secure Payment Guarantee
- a) If you want to order something in our online shop, it is necessary for the conclusion of the contract that you give us the Icestork data we need to process the order. The mandatory data required to process the contract is marked as such; all other data you provide is voluntary. You can either enter your data only once for the order or use your email address to set up a password-protected user account with us, in which your data can be stored for later purchases until you revoke your consent. You can deactivate or delete the data and the user account at any time via the account.
To prevent unauthorised access to your Icestork data by third parties, the order process is encrypted using TLS technology.
When we process the data provided by you to process your order, this includes, for example, individual customer service. In the course of order processing, we pass on Icestork data to one of our third-party production companies within the group, to a shipping company commissioned by the production companies.
In the case of trackable parcels, we also pass on your order and address data to Printify Inc, 108 West 13th Street, Wilmington, Delaware, 19801, to make it possible to track your parcel and to inform you about delivery deviations or delays, for example.
The legal bases for the processing of Icestork data as part of order processing are Art. 6(1) Sentences 1(b) and (f) GDPR. Due to commercial and tax regulations, we are obliged to store your order, address and payment data for a period of ten years.
- b) During the order process we also conduct a fraud prevention check via our payment gateway Stripe, which involves using your IP address to carry out a geolocalisation and compare your data with previous experience. This may mean that an order cannot be placed with the selected payment method. Our aim in this regard is to prevent any abuse of your chosen payment method by third parties and to protect ourselves from payment defaults. The legal basis for the processing is Art. 6(1) Sentence 1(f) GDPR.
Since this involves automated decision-making, you have the right to challenge the decision (in this case the refusal of a certain payment method) and have the decision reviewed by a person. In such cases we ask that you contact us using the contact details mentioned in Section 1. Please note that the payment method may have been rejected due to a typing error and you should, therefore, check what you have entered again during the order process if necessary.
The legal basis for the processing is Art. 6(1) Sentence 1(f) GDPR.
- d) After you place an order, we will process your order and address data to send you a Icestorkised email asking you to rate our products. By obtaining ratings, our aim is to improve our services and adapt them to our customers’ wishes. We use the feedback software of Trustpilot Ltd, 5th Floor, The Minster Building, 21 Mincing Ln., London EC3R 7AG, United Kingdom (“Trustpilot”). For the purpose of sending the feedback email (and in the event that a moderation or conciliation procedure is conducted via Trustpilot following negative feedback), we pass on your email address, name, order number, product types and a unique ID to Trustpilot for identification purposes and in order to generate a feedback link.
The legal basis for the processing is Art. 6(1) Sentence 1(f) GDPR. If you no longer want your data to be used for this purpose, you can object to this at any time. Just click on the unsubscribe link included with each email or send a message using the contact details provided under Section 1.