Icestork is made to you happy, and we back that up with our return policies.
Items purchased on Icestork are custom made and printed just for you. We cannot offer returns unless the items fall into one of the following categories:
- Item is Damaged in Transit
- Incorrect Item is Delivered
- Item is Defective or Misprinted
If something you received is defective please contact us with a picture of the damaged item. Please send us an email at [email protected] or through our contact page and we can set that up for you! To complete your return, we require a receipt or proof of purchase (Order ID, Transaction ID, Email,…etc).
Refunds via PayPal The refund will return to the account used to make the purchase. This will appear as credit in your account which you can use to make a new purchase, or request to withdraw to your bank account. Log in to PayPal to get started.
How long will the refund take? The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalise refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual timeframes. As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
All products go through a quality control check before being sent to you – But just in case read below!
If the products have a manufacturing defect i.e ripped when you open the package, let us know by taking a picture and email us directly with your order number.
If the products have a different size than your order, let us know and we will send you new right size shirt.
If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.