Returns & Exchanges Policy
Icestork.com and most sellers on Icestork.com offer returns and exchanges for items within 30 days from the date of delivery. If you need to return an item, please contact us here to submit your request.
- Restocking fee
- Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:
- The goods received are wrong/damaged/faulty
We guarantee to assist with cases where customers receive the wrong/damaged/faulty items. Includes these cases:
- The product doesn’t match the description on the website: Wrong items, wrong material, wrong size.
- The product received is torn dirty, wet, hairy fabric.
- The product received has visible defects with the print, blurred, or out of place.
- Products are damaged, peeled prints after the first wash.
- Wrong size items
We guarantee to assist with cases where customers receive the wrong size product. Specifically, these products have wrong measurements compared to the product’s size guide (A difference of over 1.5″ from standard product measurements).
- The goods received are the non-fitting item
We guarantee to assist with cases where customers receive non-fitting items. Please be advised, for this case, only t-shirts and tank tops are eligible for returns and exchanges.
- The package received is wrong/damaged/faulty due to the shipping process
We guarantee to assist with cases where customers receive the wrong/damaged/faulty items due to the shipping process. Please double-check the package carefully when receiving your orders. If you find the products are wrong, defective, or damaged, please return them to the courier immediately or contact Icestork within 30 days of delivery for a short response and support.
- Products that are eligible for the return policy.
- Products meet the eligibility criteria for support listed above.
- Products that have no sign of being used, have the neck label intact and are packaged in the original package.
- Products are requested for return within 30 days from the date of delivery.
- Product return process.
Please make sure your product is eligible for the return policy at Icestork.com.
Steps for returning products:
Contact us and clarify the issue with the products.
If you need to return/exchange products, send us an email at [email protected] or contact us here.
When you contact us, please provide us with the information including:
- Provide order information to confirm the order.
- Provide photos of the packaging label.
- Photos of the items that clearly show the damaged/wrong/faulty part that is different from the description on the website.
- Photos that clearly show the actual measurements of the items: width, length (If you receive the wrong size items)
- Provide the information of the item that you want to be resent.
*NOTE: For order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.
Verify items meet the return requirements of Icestork.
After confirming that your products are eligible for our exchange/return policy, You will receive a refund or a replacement resent to your address within 7 business days. You do not need to resend the package back.
Products returned without our verification are ineligible for support. Wish you sympathize.
You only receive a replacement that has the same or higher price than the returned item. (Please pay an extra cost if the exchanged products have a higher price).